Oprah Winfrey : The costly refusal.

Last time Oprah Winfrey made news, was when she visited India and met the most accomplished people here who are none other than the ones in Bollywood. As she sat across the table for dinner, she famously asked ‘I hear that some people in India STILL eat with their hands?’ Then, it was a terrible shame that Madam Winfrey dint know that a majority of us Indians STILL cannot afford food.

Today as I glanced through the news, I came across this racism controversy of Ms.Winfrey. A shamefully ignorant clerk at an upscale store in Switzerland refused to show a purse worth $38000, (named after Jennifer Aniston), to her because he felt she may not be able to afford it.

This is 'that' bag!

This is completely believable. I have always told my friends this, when you go to buy clothes, that is when you should be dressed your best. Because wood headed sales guys often assess you with what you are wearing and your chances of finding an attire of your taste depends on that.  This was during a time before malls came into our lives and allowed us to choose what we wanted. When I was younger there were shops in which clothes were neatly stacked in cupboards and sales guys across a counter would pick them and display based on their mood.  If you are not very attractive in their eyes, you will end up buying a reject. This is a painful truth. Storekeepers measure you by what you wear and how presentable you look.

So Ms. Winfrey was not talking on her show and therefore might have turned up at this unfortunate Swiss store dressed for comfort. This is not about the ignorance of that guy who was unable to recognize her. Whether she can afford it or not is not the point either. It is the question of the basic right of a person at any store that has stuff on display. Anything should be accessible to the person who has walked into the store - without having to meet any prerequisites. The customer needn't arrive in a limousine walking like it was a red carpet event.

I have met rude and highly self-esteemed teenagers and young adults who literally have grown head phones from their ear lobes working as sales persons and delivery boys at various brand outlets. They are veterans in belittling customers and treating them like dirt. I have also seen sales persons at showrooms passing their comments and giggling at potentially vulnerable customers who try on the clothes displayed. I am a programmer by profession, and my codes do not expect me to smile at them, but I know the basic code of conduct expected of a person who is in the sales business. Do you or do you not feel like stepping into that store once again, where you were treated like a King with faces around that smiled gracefully and talked politely? Is it so difficult to show minimum civility to any person for that matter? You may not sell a Chanel or a Louboutin, but people are drawn to you by the way you treat them. And they will come again by how much you care about their purchase.

I am sure that poor guy at the Swiss store might have been fired and made to go through a list of Celebrities alive as on August 2013. It is not about being a celebrity. I may not be Oprah Winfrey or Jennifer Aniston, but today if I walk in to a Hummer showroom and ask to be shown a H1, I should be granted the opportunity.

 So this time, I guess Oprah was right when she said that she was snubbed.

Alternatively, she could have asked,’ Do people in Switzerland STILL find this bag expensive?’